Terms & Conditions

For Package A and B Denovo cannot guarantee to deliver 5mg of purified protein as the final purified protein depends a lot on the characteristics of the protein itself and on the expression system. While, every effort will be made to maximize the expression, recovery and maintainenace of the activity of the protein, there is no guarantee that the actvity of the protein will be maintained. Final product will be in the final  purification buffer ( For example Tris-HCl, PBS etc). Upon request by customer, the final protein can be sent in lyophilized form. All project related documentation will be available online in the customer project page and can be accessed securely using the login Id and password . A 25% deposit is needed to initiate the project. Payment terms is net 30 days from the date of the invoice.

Turnaround

Denovo will make its best effort to ship purified protein as soon as it is ready. Turnaround times differ and will depend on the project itself. Each protein  is different, and the protocols and strategies will be worked out with the intended application  in mind. Scientists at Denovo will use their knowledge and extensive experience to suggest the best protocol and will work out a strategy and will be flexible enough to accocomodate your needs.

Minimum Guarantee:

If by any chance the protein fails to express, or our scientists cannot purify the protein the customer is responsible only for the intial deposit. Customer can cancel anytime before the start of the project and there is no penalty. However, if the customer wishes to stop the project  while the project is in progress, they will be responsible for payment until that stage.

 

 

 

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